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Welcome to Nature Living Shop! These Terms and Conditions govern your use of our website (gardenlivingstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We reserve the right to refuse service to anyone for any reason at any time.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Nature Living Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or to solicit others to perform unlawful acts. Any unauthorized use terminates the permission granted by Nature Living Shop.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications for our outdoor living products (including barbecues, garden furniture, wildlife care items, and more). However, we cannot guarantee that colors or details exactly match your screen display.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Intended Use

Our products are designed for outdoor residential use. Please follow all manufacturer instructions and safety guidelines included with your purchase.

3. Orders and Payments

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and forms a contract between you and Nature Living Shop.

3.2 Pricing

All prices are in USD and exclude applicable taxes. We reserve the right to correct pricing errors, even after an order has been placed.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that you have the legal right to use your chosen payment method.

User Responsibility: You must provide current, complete, and accurate purchase information. You are responsible for all charges incurred under your account.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on location and customs processing.

User Responsibility: You are responsible for providing a correct shipping address. Additional fees may apply for address corrections or reshipments.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible:

  • Item must be unused, in original packaging with all tags and accessories
  • Proof of purchase is required

5.2 Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on bird food and pest control products unless defective.

5.3 Return Process

Contact us at [email protected] within 15 days to initiate a return. You are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Liability and Disclaimers

6.1 Product Use

Nature Living Shop is not liable for any injury, damage, or loss resulting from improper use of our products. Always follow manufacturer instructions and safety guidelines.

6.2 Website Operation

We do not guarantee uninterrupted or error-free access to our website. We reserve the right to modify or discontinue any service without notice.

6.3 Limitation of Liability

In no event shall Nature Living Shop be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

7. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which forms part of these Terms and Conditions.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

9. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Nature Living Shop
4870 Murry Street
Virginia Beach, US 23451
Email: [email protected]