At Nature Living Shop, we want you to be completely satisfied with your outdoor living purchases. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition as received
  • Item must include all original tags and accessories
  • Proof of purchase is required

Please note: Due to hygiene reasons, we cannot accept returns on Bird Food and Pest Control & Animal Repellents unless the product is defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Nature Living Shop Returns
    4870 Murry Street
    Virginia Beach, US 23451

    You are responsible for return shipping costs unless the return is due to our error.

  5. Processing: Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund/exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nature Living Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Name: [Product Name] Reason for Return: [Reason – e.g., Wrong Size, Defective, Not as Described] Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] I have reviewed the return policy and confirm the item is in its original condition with all packaging. Thank you, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Customers: Refunds may take additional time to appear in your account depending on your bank’s processing time

Exchanges

To exchange an item:

  • Follow the same return process above
  • Clearly state in your email that you want an exchange and specify the replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected].

Thank you for choosing Nature Living Shop for your outdoor living needs!