Welcome to Nature Living Shop’s FAQ page! We’ve compiled answers to common questions about our premium outdoor living products and services. If you don’t find what you’re looking for, our Virginia Beach team is always happy to help at [email protected].
Product Questions
What types of products does Nature Living Shop specialize in?
We specialize in premium outdoor living essentials including garden furniture, barbecues, pizza ovens, firepits, bird care accessories, gardening tools, and outdoor lighting. Our products are designed to help you create your perfect nature-inspired outdoor space.
Are your products weather-resistant?
Yes! We carefully select weather-resistant materials for our furniture, barbecues, and outdoor living products to ensure they withstand various climate conditions. Specific product details are available in each item’s description.
Do you offer products for wildlife enthusiasts?
Absolutely! Our Wildlife & Birdcare collection includes bird feeders, bird tables, bird food, and care accessories to help you create a welcoming sanctuary for your feathered friends.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.
Shipping & Delivery
Where do you ship?
We deliver to most global destinations, excluding parts of Asia and certain remote areas. Our Virginia Beach team carefully prepares each order with the same care we’d give our neighbors.
What shipping options are available?
We offer two shipping options:
1. Standard Shipping ($12.95)
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 business days after dispatch
– Best for weather-resistant furniture, barbecues, and time-sensitive gardening tools
2. Free Economy Shipping
– Carrier: EMS
– Minimum Order: $50
– Processing: 1-2 business days
– Delivery: 15-25 business days after dispatch
– Best for bird feeders, gardening gloves, and other lightweight essentials
How can I track my order?
You’ll receive a shipment notification email with your tracking number when your order leaves our facility. Click the tracking link or visit the carrier’s website to monitor your package’s progress.
Do you offer expedited shipping?
Currently, we offer our Standard Shipping as the fastest option. We’re constantly evaluating our shipping partners to provide the best balance of speed and reliability for our customers worldwide.
Why is my oversized item (like a gazebo or fire pit) taking longer to arrive?
Some oversized items may have extended delivery timelines due to special handling requirements. These details are noted in the product descriptions. If you have concerns about a specific item’s delivery, please contact us.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging. Please contact [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
What if my item arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Company Information
Where is Nature Living Shop located?
Our headquarters is located at 4870 Murry Street, Virginia Beach, US 23451. While we don’t have a physical retail store open to the public, our team works diligently from this location to serve customers worldwide.
What are your environmental practices?
True to our nature-loving values, we use minimal, recyclable packaging materials, consolidate shipments to reduce our carbon footprint, and partner with carriers committed to sustainable practices.
How can I contact customer service?
Our Virginia Beach team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
Thank you for choosing Nature Living Shop for your outdoor living needs! We’re committed to helping you create your perfect natural oasis.